Returns & Exchanges

You may return or exchange your Aroma Max products within 30 days of receiving your order, as long as they are unused and in their original packaging. All returns and exchanges may be subject to review. Please email supporting photos of your item to sales@aromamaxstore.com.

Diffusers (Devices)

Diffusers may be returned within 30 days of delivery for a refund. The device must be unused and returned in its original packaging with all parts and accessories. Original shipping costs are non-refundable and the customer is responsible for return shipping. Used diffusers are not eligible for a refund.

Fragrance Oils

For hygiene and safety reasons, opened or used fragrance oils cannot be returned. Unopened oils in their original packaging may be returned within 30 days.

Subscriptions

Oil subscriptions can be paused or cancelled at any time from your account or by emailing sales@aromamaxstore.com. There is no minimum term and no cancellation fee. See our Subscription Cancellation policy for full details.

Return Shipping

Aroma Max does not provide a prepaid return label; customers are responsible for return shipping costs. Original shipping charges are non-refundable. Please allow 10-14 business days from the date we receive your return to process the refund or exchange to the original payment method.

Refunds

Once your return is received and inspected, we will email you to confirm approval or rejection. Approved refunds are applied to your original method of payment. If your refund is delayed, please check with your bank or card issuer first, then email sales@aromamaxstore.com if you still need help.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, email sales@aromamaxstore.com within 30 days with photos and we will make it right at no cost to you.